Verivius for GP practices

Verivius v1 ships one sector setup today (independent secondary care) and is in active build for six more, including GP. When a GP practice signs up, the platform behaves the same way it does for any other sector. Same dashboard zones, same evidence loop, same audit trail. The content the platform ships with is what changes for GP.

Three things change. The vocabulary on every page (clinician, patient list, registered list, PGD, PSD). The list of incident, complaint and safeguarding categories (Significant Event Analysis triggers, safe-prescribing concerns, cold-chain failures, two-week-wait referral gaps). The assurance calendar pre-populated with the recurring items a GP practice has to evidence (weekly cold-chain log, quarterly Significant Event Analysis review, annual clinical audit cycle, annual GMC appraisal per clinician, annual DSPT submission, quarterly PPG meeting for NHS-contracted practices).

NHS contract status is a workspace setting. NHS-contracted practices see the NHS Complaints Regulations 2009 framework on every complaint and the NHS-specific assurance items (DSPT, PPG, GMS contractual cadences). Wholly private practices see the same product without those items.

A GP practice in England sits under several layers beyond CQC. Verivius surfaces each layer where it matters, citing the regulation verbatim with the source.

• CQC under the Health and Social Care Act 2008. HSCRA Regs cover the core duties. CQC Reg 17 (good governance) is the most-cited regulation in GP inspection reports because Significant Event Analysis sits under it.
• General Medical Council (GMC). Professional regulator for every doctor. Annual appraisal + 5-yearly revalidation. Verivius tracks both per clinician with the renewal calendar.
• NHS England (where NHS-contracted). GMS and PDS contracts add the DSPT submission requirement, the PPG meeting cadence, the QOF evidence trail, and the NHS Complaints Regulations 2009 acknowledgment timeline. All surface when workspace NHS-contract status is set.
• UKHSA Green Book. Chapter 3 governs vaccine cold-chain management. Verivius pre-loads the weekly cold-chain validation log review.
• Resuscitation Council UK. Quality Standards for Primary Care. Drives the monthly emergency drug and equipment check on the assurance calendar.
• NICE NG12. Suspected cancer recognition and referral. Two-week-wait referral pathway is sampled by inspectors on every GP visit.

The GP sector setup adds categories a primary care practice actually sees. Each surfaces the framework panel for that category.

Clinical incidents: Significant Event Analysis trigger (anything from a near-miss to a serious incident requiring a documented SEA), safe-prescribing concern (high-risk drug such as methotrexate, lithium, warfarin or DMARDs without appropriate monitoring), cold-chain failure (fridge out of range), missed two-week-wait referral identified retrospectively, vaccine administration error, missed test result or abnormal result not actioned, consent or capacity gap on intervention.

Patient-safety incidents: medication administration error in clinic, anaphylaxis on premises, child or vulnerable adult identified at consultation without prior safeguarding flag, FGM disclosure (mandatory report under FGM Act 2003 s.5B for under-18s in specific circumstances).

Complaints: appointment access, communication, clinical outcome, prescription error, staff conduct, telephone triage decision, missed referral. NHS Complaints Regulations 2009 framework surfaces alongside the internal complaints framework where NHS-contracted.

Safeguarding:child safeguarding concern, adult-at-risk concern, FGM mandatory report, domestic abuse disclosure, modern slavery disclosure. Each carries the referral pathway (local authority children's social care or MASH for children; local authority adult safeguarding for adults under Care Act s.42).

Provisioning a GP practice on Verivius seeds the assurance calendar with nine sector-specific recurring items.

• Weekly: cold-chain validation log review (vaccine fridge, twice-daily min/max with calibration certificate currency).
• Monthly: emergency drugs + equipment check (against RCUK Quality Standards for Primary Care).
• Quarterly: Significant Event Analysis cycle review (every qualifying event has a documented analysis + action plan + follow-up sign-off); prescribing data review (CDs, antibiotics, opioids against peer practices); PPG meeting (NHS-contracted practices only, under GMS contract obligations).
• Annual: clinical audit cycle (at least one closed-loop audit per clinician); GMC appraisal per clinician; DSPT submission (NHS-contracted practices only); fire risk assessment review.

An inspector who asks "show me your SEA log for the past quarter" gets it from the assurance calendar with every event analysed + action plan + closure date. An inspector who asks "how do you assure vaccine cold-chain" gets the weekly log with twice-daily sign-offs.

The training matrix layers GP-specific competencies on top of the generic healthcare set (BLS, anaphylaxis, sepsis recognition, fire safety, manual handling, infection prevention and control, information governance, equality and diversity, safeguarding adults level 1, safeguarding children level 1, Mental Capacity Act, consent).

GP-specific competencies tracked per clinician + non-clinical staff member:

• Significant Event Analysis facilitation (24-monthly)
• Safe prescribing of high-risk drugs (annually; for prescribers)
• Vaccination administration including cold chain (24-monthly)
• Cold chain management (annually)
• Two-week wait suspected cancer referral pathway (24-monthly)
• GMC annual appraisal (annually; per doctor)
• GP revalidation cycle (5-yearly; per doctor)
• Patient Group Direction safety (24-monthly)
• Safety-netting documentation in consultations (24-monthly)
• Controlled drugs handling in primary care (annually; prescribers)
• FGM safeguarding response (36-monthly; front-line consultation staff)

GMC appraisal renewal alerts fire 60 days before annual due date. Revalidation cycles are 5-yearly per doctor; the tracker shows the cycle-end and what evidence has been collected against it.

On a typical GP inspection, the inspector looks at:

• SEAs sampled across the past 12 months. Looking for every qualifying event having a documented analysis with named actions and closure. The most-cited Reg 17 evidence on GP visits. Verivius surfaces the quarterly SEA cycle review with every event.
• Prescribing data. Looking for outliers vs peer practices (antibiotic stewardship, opioid use, controlled drugs). Verivius surfaces the quarterly prescribing data review.
• Cold-chain log. Looking for twice-daily sign-offs + calibration currency + handling of any out-of-range events. Verivius surfaces the weekly log from the assurance calendar.
• Two-week-wait referrals. Looking at sample referrals for completeness, timeliness, follow-up of receipt. Often cross-referenced against any complaint about delayed cancer diagnosis. Verivius tracks 2WW as an assurance item and surfaces missed 2WW as an incident category.
• GMC appraisal evidence per clinician. Looking for current annual appraisal + revalidation date. Verivius's training matrix surfaces this with renewal alerts.
• Safeguarding. Looking for every concern raised being referred where appropriate, with the safeguarding lead named and contactable. Verivius's safeguarding lifecycle covers concern → referral → outcome.
• DSPT and PPG (NHS-contracted only). Looking for current year DSPT submission + quarterly PPG meeting minutes. Verivius surfaces both from the assurance calendar.

None of this is unique to Verivius. These are the questions CQC inspectors ask of every GP practice. The difference is whether the evidence is one filter away on a screen or two days of hunting through SystmOne / EMIS / TPP exports and a shared drive.

The GP sector setup is in active build. The training-matrix content (~25 GP-specific competencies on top of the generic set) and the assurance calendar (~9 GP-specific recurring items) are authored and committed. The GP category list ships ahead of the first paying GP customer.

Verivius does not aim to replace your clinical system (SystmOne, EMIS, TPP). It sits above clinical practice and captures the governance trail an inspector samples from. If you run a GP practice and want to be on the early-access list, get in touch.