Frequently asked questions

Verivius is continuous-governance software for CQC-regulated providers in England. The platform runs your day-to-day incident, complaint, safeguarding, statutory notification, risk, and improvement-action lifecycles, with the audit trail built up automatically so it is already there when an inspection lands. The founder is an ex-CQC inspector of 13 years; the product is shaped by what an inspector actually looks for, not by a generic compliance-software template. Full feature walk-through on the product page.

Small to mid-sized independent CQC-regulated providers: independent secondary care (private hospitals, surgical clinics), private clinics (dermatology, plastic surgery consultation, hair transplant), independent dental practices, independent ambulance and patient transport, adult social care, diagnostic imaging, and termination-of-pregnancy services. Typical service shapes range from a single-handed clinical operation to a multi-location provider with roughly ten sites. NHS trusts and 200-home care chains are outside the v1 fit. See the per-sector pages under /sectors for which sectors currently ship.

No to both. Verivius is a governance and audit-trail platform; it sits alongside whatever clinical record system you use (EMIS, SystmOne, your dental practice management system, your private hospital PAS). Verivius records what happened from a governance perspective (incidents, complaints, safeguarding concerns, statutory notifications, risks, actions, supervision); it does not store patient demographics or clinical observations. The clinical system stays the source of truth for the patient; Verivius is the source of truth for the governance work that wraps around the patient pathway.

The subscription is software-only. The Mock Inspection is a separate optional consulting engagement, priced separately, delivered by a Verivius consultant (the founder personally for the first cohort) across a four to six week window. Most providers buy the software; a subset add the Mock Inspection when they have a CQC inspection on the horizon or want a pre-inspection assessment of their governance posture. Methodology on /methodology.

Each of those serves a different market well. QCS is policy-library plus tracker, dominant in larger adult-social-care chains. Access Evo serves multi-site organisations with central compliance teams. GP TeamNet is built for general practice. Radar Healthcare targets mid-enterprise providers with named-account sales. Verivius is built for the small-to-mid independent provider where the registered manager is also the person doing the work. The product is opinionated about lifecycle shape because the founder spent 13 years auditing those lifecycles from the regulator's side. Honest comparison on the compare page.

Software is priced for each CQC-registered location, per month, by that location's staff size. Small band (up to 25 staff): £149 per registered location per month, includes 10 user accounts. Standard band (26 to 150 staff): £299 per registered location per month, includes 40 user accounts. The per-seat rate above the included allowance is published at £6 per user per month but is not currently billed during the early cohort phase. Above-Standard providers (more than 150 staff) are priced by agreement. Mock Inspection consulting engagement: £3,500 per engagement, per registered location, with a Design Partner rate of £2,500 for design partners. All prices are net of VAT (see the VAT note on the pricing page).

Small is for providers up to 25 staff. This is typically a single-handed clinical operation where the practitioner is also the Registered Manager, or a small team carrying the operational rhythm without needing aggregated pattern detection. Standard is for providers from 26 to 150 staff. This covers two or more clinicians, a Registered Manager separate from clinical staff, or a multi-disciplinary clinical team. You pick at signup. You can switch band at any monthly billing cycle from your workspace settings.

The first cohort is running as a paid closed beta with no free trial. Book a 20-minute conversation and we will walk you through the platform live, with sample data, before any billing starts.

A location is a CQC-registered care location. You take one subscription for each registered location, priced by that location's staff size. Operational sites under a single registration, hubs, satellites and dispersed bases, are included at no extra charge and never multiply the bill. If you run more than one registered location, each takes its own subscription. Within a location you can scope a base-level user to just their site, while a central compliance lead sees across every site.

A user is a person with their own named account, password, and audit trail in Verivius. We recommend an account for everyone who acts on records: clinicians, the Registered Manager, the quality lead, and the office staff who route complaints. Shared accounts undermine the audit trail. Small includes 10 user accounts and Standard includes 40. The per-seat rate above the included allowance is published at £6 per user per month. We are not currently billing for accounts above the allowance while the platform is in its early cohort phase. Add as many accounts as your governance work needs without an extra bill. Written notice well in advance of any change to that.

Yes. Monthly subscription, cancel from Settings at any monthly billing cycle. Your data is available for export for 30 days after cancellation, then permanently deleted.

Verivius v1 currently ships for independent secondary care (private hospitals, surgical clinics, outpatient services with CQC registration). Seven more sectors are in active build: dental, adult social care, GP practices, independent ambulance, Private Clinic (dermatology, plastic surgery consultation, hair transplant), Diagnostic Imaging (independent sonographer, baby scan services, small imaging centres), and termination of pregnancy services. Each has a dedicated page under /sectors with what the sector pack will cover and an early-access list to join.

Not yet. Verivius is built for small to mid-size independent providers; the data model, the workflow assumptions, and the pricing are calibrated for services with one to ten locations. NHS trusts have governance needs that warrant their own enterprise-scale tooling. We will tell you upfront if you are too large for what we currently do well.

We will be honest with you. Mock Inspection in particular is best fit for services 12 to 30 months from an inspection, with a stable current rating. If you are mid-enforcement, the right answer is usually a retained consultant for the specific situation, not a software subscription. We can point you toward consultants we trust.

A consultant gives you expert judgment on demand. We give you the structured evidence trail that the consultant's advice gets applied to. Most providers eventually want both: software for the daily evidence, consultancy for the hard judgment calls. The full buyer's guide is in this article, including the cases where neither software nor consultancy is the right answer.

The first cohort of customers using Verivius as it ships, in exchange for direct input on what we build next and discounted launch terms. 50% off the subscription for the first 12 months; the Mock Inspection at the design-partner rate (£2,500 instead of the £3,500 retail price); a direct line to the founder rather than a ticket queue. Full terms on the Design Partner page. These terms will not be offered again.

The Design Partner cohort is small and we take partners on a rolling basis. Every design partner gets the same terms: 50% off the subscription for the first 12 months, the Mock Inspection at the design-partner rate (£2,500 instead of £3,500 retail), and a direct line to the founder. Email us and we will tell you whether the current cohort still has room.

Real use of the platform on real records (this is not a free trial). Honest feedback on what works and what does not, given to the founder directly. A short case study at the end of the engagement, once a real CQC inspection has happened. That is it.

No. It is a pre-inspection assessment by an ex-CQC inspector engaged as a Verivius consultant, working from your records. The provisional rating is the consultant’s professional judgment. A real CQC inspection may reach different conclusions.

Either an ex-CQC inspector, or a senior quality manager from the independent care sector with deep inspection experience. In every case the consultant is engaged by Verivius, not by CQC. The consultant is named in your engagement letter before any work begins.

Eight to ten working days of consultant time, across a four to six week calendar window. Includes one or two days of on-site fieldwork, a written report with the consultant's provisional view against the five CQC key questions (safe, effective, caring, responsive, well-led), an action plan written into your improvement-actions register, and a three-month follow-up check after the engagement closes.

Sometimes the right answer. If you have someone with genuine inspection experience on staff AND the team trusts that person to be honest in the report, self-assessment can do everything an external Mock Inspection does, for free. The honest test is in this article.

Full methodology is published at /methodology: the six-week shape, the seven phases, the evidence framework, how the provisional rating is formed, what we will not do. About 12 minutes to read. The engagement letter references it at clause 2.2.

Incidents, complaints, safeguarding concerns, statutory notifications (CQC Regulation 18), duty of candour (Regulation 20), risks, improvement actions, supervision sessions, documents (with expiry tracking), people (staff records), clinical audits, and safety alerts (MHRA, CAS, NHS England). Each lifecycle has a dedicated page on the public site with the regulatory framing and what Verivius does, linked from the product page. Mandatory training tracking is on the roadmap, not in v1.

Every incident, complaint, and safeguarding concern is checked against the CQC Regulation 18 notification criteria at the moment it is logged. When a notification is required, Verivius spawns a notification record with the source record pre-linked, surfaces the deadline against the verbatim statutory duty text plus a tenant SLA you set, and tracks the filing lifecycle (acknowledged, filed with the regulator, confirmation received, closed). The most-missed CQC requirement in our experience; full explainer at /cqc-statutory-notifications.

Safeguarding concerns are recorded with the threshold reasoning (why you did or did not refer), the local-authority referral channel, the outcome trail, and any staff-allegation fork tracked in parallel. Verivius does not submit the referral on your behalf; you submit through the LA's channel and record the submission in the concern record so the audit trail is intact for inspection. Full explainer at /safeguarding-reporting.

Reg 20 lives as a sub-lifecycle inside the originating incident record. When an incident is logged at or above the moderate-harm threshold, Verivius opens a duty-of-candour panel on the incident with the verbal-notification capture, the written follow-up tracker, the apology record, and the final outcome letter. The trail is preserved so an inspector following the chain from incident, to candour, to follow-up, sees a clean lineage. Full explainer at /duty-of-candour.

No API in v1. There is no read or write integration with EMIS, SystmOne, your practice management system, your HR system, or any other tool. Data movement is via CSV import on signup, CSV export on demand (no waiting), and the GDPR Article 20 data-export from your settings. An API is on the roadmap; the trigger to build it is the first paying customer who needs it.

Yes. Verivius has five app roles: owner (full administrative authority including billing), admin (administrative tasks without billing), manager (registered-manager-level operational authority), contributor (logs and updates records), viewer (read-only with optional time-limited expiry and scope restrictions for inspectors or external auditors). Site scope is a separate layer: any user can be restricted to a subset of operational sites within the workspace. Every action is audit-logged with the named user; shared accounts are not supported by design.

European Union. Supabase for the Postgres database and authentication; Vercel for application hosting. Full sub-processor list on the Privacy Notice. Detailed security posture on the Security page.

Your provider organisation is the controller of the workspace data (clinical governance records, patient information, staff records). Verivius is the processor, governed by our Data Processing Agreement. For your account data (name, email, login), Verivius is the controller.

30 days of continued access for export, then permanent deletion. Export is owner-only, no charge, no waiting period, format satisfies the UK GDPR Article 20 portability right.

You get at least 90 days notice in writing. During that window the export function remains available and we will assist with handover to a successor platform of your choosing.

About 40 minutes to a working account from signup. The longer work is migrating existing records (incident logs, complaint registers, training matrix) from whatever you currently use; that typically takes a registered manager two to four hours over the first week, depending on how much existing data needs to come across.

Yes. Owner-account holders get a 30-minute onboarding call with the founder during the first week. Design Partners get a direct line throughout the engagement; standard subscription customers get email support with a 1-business-day response target.

CSV import for incidents, complaints, safeguarding, and the training matrix. If you are coming from a specific competitor and have a structured export, we can usually map it; email us before signing up and we will tell you what we need.

The trial includes the full feature set; there is no inspection-day downgrade. If an inspection lands during your first month, you can email the founder directly and we will support you through it as a priority.

Klaudiusz Zembrzuski. Ex-CQC inspector of 13 years (dental commencement wave 2011, GP commencement wave 2013, then assessing independent providers across the country). Sole founder, building the platform alongside the consulting engagement work. More context on the about page.

Thirteen years as a CQC inspector. The Verivius platform's opinionated lifecycle shapes (especially what gets captured in incidents, complaints, safeguarding, statutory notifications, and the duty of candour) come directly from what the founder sampled in inspections and what was missing in the records that produced compliance actions and concerns. The "what an inspector will look for" sections on each lifecycle marketing page are the founder's lived expertise distilled into the product.

London, United Kingdom. Verivius Ltd is a company registered at Companies House. Data hosting is in the European Union (Supabase Postgres + Vercel application hosting). The full company + sub-processor information is on the Privacy Notice and the Security page.

Yes. Verivius Ltd, registered at Companies House (the company number is visible on the Security page and in the footer of every page on the site). ICO-registered as a data controller under registration ZC144284, verifiable on the ICO public register.