Verivius for adult social care

Verivius v1 ships one sector setup today (independent secondary care) and is in active build for six more, including adult social care. When an ASC provider signs up, the platform behaves the same way it does for any other sector. Same dashboard zones, same evidence loop, same audit trail. The content the platform ships with is what changes for ASC.

Three things change. The vocabulary on every page (resident, care plan, key worker, MAR chart). The list of incident, complaint and safeguarding categories (falls, medication errors, pressure damage, DoLS conditions, safeguarding adults under Care Act s.42). The assurance calendar pre-populated with the recurring items an ASC provider has to evidence (weekly MAR audit, monthly care plan review per resident, quarterly falls risk assessment, monthly DoLS authorisations log review, end-of-life care plans review, safeguarding referrals review).

Everything else (the lifecycle shape, the audit log, the monthly governance email, the Mock Inspection workflow) is the same as the generic walkthrough at /product. The sector setup adds ASC-specific content on top of the core platform; it does not change how the platform works.

An ASC provider in England sits under several layers beyond CQC. Verivius surfaces each layer where it matters, citing the regulation verbatim with the source.

• CQC under the Health and Social Care Act 2008. HSCRA Regs cover the core duties: Reg 9 (person-centred care planning), Reg 10 (dignity and respect), Reg 12 (safe care and treatment), Reg 13 (safeguarding), Reg 14 (nutrition and hydration), Reg 17 (good governance), Reg 18 (staffing), Reg 19 (fit and proper persons), Reg 20 (Duty of Candour).
• Care Act 2014 s.42 (safeguarding adults). The statutory framework for safeguarding adults at risk. Verivius tracks every safeguarding concern through referral to local authority and outcome.
• Mental Capacity Act 2005 and DoLS. MCA underpins every consent and care decision; DoLS authorise any deprivation of liberty under Sch A1 (and the forthcoming Liberty Protection Safeguards once commenced). Verivius's DoLS log tracks every authorisation, condition, review and renewal.
• NICE clinical guidance. SC1 (medicines management in care homes), CG161 (falls in older people), NG249 (falls in older people: assessment after a fall), CG179 + QS89 (pressure ulcer prevention), CG32 (nutrition support in adults), QS13 + NG31 (end-of-life care). Each is cited in the relevant lifecycle.
• Skills for Care Care Certificate. The 15 standards new care workers must complete within their first 12 weeks. Verivius tracks Care Certificate progress per new starter on the training matrix.

The ASC sector setup adds categories an adult social care provider actually sees. Each surfaces the framework panel (CQC Reg 12 + Reg 13 + Reg 16 triggers, Care Act s.42 referral, DoLS condition breach) for that category.

Care-delivery incidents: resident fall (witnessed or unwitnessed; with or without injury), pressure damage acquired during care, medication administration error (omission, wrong dose, wrong time, wrong resident), controlled drug discrepancy, unexpected weight loss, choking episode, scalding or burn, equipment failure (hoist, bed rails, call bell).

End-of-life and clinical deterioration: unexpected death, anticipatory medication not available at point of need, ReSPECT decision not honoured, hospital admission deemed preventable on review, DNACPR documentation gap identified.

Complaints: care quality, staff conduct, food and meals, environment and cleanliness, communication with family, end-of-life experience. Local Government and Social Care Ombudsman pathway surfaces alongside the internal complaints framework.

Safeguarding (Care Act 2014 s.42): physical abuse, financial abuse, neglect or acts of omission, sexual abuse, psychological abuse, modern slavery, discriminatory abuse, organisational abuse, self-neglect. Each carries the local authority referral pathway + MASH/LADO contact details (workspace-configurable per locality).

Provisioning an ASC service on Verivius seeds the assurance calendar with ten sector-specific recurring items.

• Weekly: medication administration record (MAR) audit; Care Certificate completion check for new staff; infection outbreak monitoring.
• Monthly: care plan review per resident; pressure ulcer prevalence audit; DoLS authorisations log review; end-of-life care plans review; safeguarding referrals review.
• Quarterly: falls risk assessment update per resident; resident and relative satisfaction survey.

An inspector who asks "show me your DoLS authorisations log for the past six months" gets it from the assurance calendar in seconds. An inspector who asks "how do you know your medication administration is safe" gets the weekly MAR audit trail with sign-offs and any identified issues.

The training matrix layers ASC-specific competencies on top of the generic healthcare set (basic life support, anaphylaxis, fire safety, manual handling, infection prevention and control, information governance, equality and diversity, safeguarding adults level 1, safeguarding children level 1, Mental Capacity Act, consent).

ASC-specific competencies tracked per staff member:

• Care Certificate: 15 standards within 12 weeks of start (one-off, but tracked)
• Deprivation of Liberty Safeguards (DoLS) refresher (36-monthly)
• Safeguarding adults level 2 for front-line care staff (36-monthly)
• Medication administration in adult social care (annually)
• Falls prevention and management (annually)
• Pressure ulcer prevention (annually)
• Nutrition and hydration (annually)
• End-of-life care palliative awareness (24-monthly)
• Dementia awareness, Tier 1 or Tier 2 by role (24-monthly)
• Personal care and dignity (24-monthly)
• Moving and handling people (annually; sector-extended)
• Oral health in care settings (36-monthly)

Renewal alerts fire 60 days before expiry. New starters have the Care Certificate progress tracker visible from day one; the assurance calendar flags any starter approaching week 11 without completion.

On a typical ASC inspection, the inspector looks at:

• MAR charts sampled across recent days. Looking for gaps without a coded reason. Verivius surfaces the weekly MAR audit log with the most recent sample results.
• Care plans sampled across current residents. Looking for currency (last reviewed date), person-centredness, evidence of resident or representative involvement. Verivius surfaces care plan review status per resident from the assurance calendar.
• Falls log + risk assessments. Looking for trend, for modifiable factors actioned, for assessment update after every fall. Verivius surfaces falls as incidents linked to the falls risk assessment review on the assurance calendar.
• DoLS log. Looking for current authorisations, conditions met, renewals submitted in time. Verivius surfaces the monthly DoLS review with applications, authorisations, conditions, expiries, renewals.
• Safeguarding. Looking for every concern raised to be referred where appropriate to the local authority, with MASH/LADO liaison evidenced and the action plan tracked. Verivius's safeguarding lifecycle covers concern → referral → outcome end-to-end under Care Act s.42.
• End-of-life care plans. Looking for ReSPECT documentation, anticipatory medication prescribed where appropriate, evidence of conversation with resident and family. Verivius surfaces the monthly end-of-life care plans review.
• Training compliance. Looking for Care Certificate completion within 12 weeks of start, mandatory training currency across the team, DoLS refresher cycle. Verivius surfaces the training matrix with renewal alerts.

None of this is unique to Verivius. These are the questions CQC inspectors ask of every ASC provider. The difference is whether the evidence is one filter away on a screen or two days of hunting through paper files and a shared drive.

The ASC sector setup is in active build. The training-matrix content (~23 ASC-specific competencies on top of the generic set) and the assurance calendar (~10 ASC-specific recurring items) are authored and committed. The ASC category list ships ahead of the first paying ASC customer.

If you run an adult social care service and want to be on the early-access list, get in touch. Early-access providers get a direct line to Klaudiusz during build and discounted launch terms once the pack ships.